Returns & Refunds Policy

At Bosa Swim, customer satisfaction, product quality and hygiene are important to us.

Change of Mind & Incorrect Size

Due to the intimate nature of swimwear and our hygiene standards, we do not accept change-of-mind returns or exchanges for swimwear, including incorrect size or colour selection, except where required by applicable consumer law.

We recommend reviewing our Size Guide carefully before placing your order.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact support@bosaswim.com with your order number, a description of the issue and, where possible, supporting photos.

We will assess the issue and provide the remedy required by applicable consumer law, which may include a repair, replacement or refund.

Your statutory consumer rights are not limited by this policy.

Hygiene Requirements

For eligible change-of-mind returns where permitted or required by law, items must meet applicable return conditions.

Where a lawful hygiene exception applies, qualifying sealed swimwear may not be eligible for return once its hygiene seal has been removed after delivery.

These conditions do not restrict your rights concerning faulty or non-conforming goods.

EU & UK Customers

Customers in the European Union and United Kingdom retain applicable statutory cancellation and return rights for online purchases, including the standard 14-day cancellation period where applicable.

Certain sealed products unsuitable for return for health protection or hygiene reasons may be exempt once unsealed, where legally permitted.

How to Contact Us

Email support@bosaswim.com with your order number and details of your request.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded.